Privacy Policy —
Your Data at jililove

jililove collects personal data from players in Bangladesh and other permitted jurisdictions in order to operate a safe, compliant, and enjoyable online gaming platform. We collect only the data we genuinely need for specific, legitimate purposes — we do not collect personal information speculatively or in bulk beyond what is required.

The categories of personal data we collect from you are set out below, together with the specific items within each category and the primary reason for collection.

Identity & Contact Data

When you register an account on jililove, we collect your full legal name as it appears on your national identity document, your date of birth, your email address, and your Bangladesh mobile phone number. This information is used to create and authenticate your account, to perform age verification (18+ only), and to enable our customer support team to contact you regarding your account.

Identity Verification (KYC) Data

As part of our Know Your Customer process, jililove will request a copy of a government-issued identity document — typically your National Identity Card (NID), passport, or driving licence. Where enhanced due diligence is required, we may also request a recent utility bill or bank statement as proof of address. KYC documents are processed securely and retained only for as long as required by our verification obligations.

Financial & Transaction Data

We collect records of all deposits and withdrawals made through your jililove account, including the payment method used (such as bKash, Nagad, Rocket, Upay, or a linked bank account), the transaction amount in Bangladeshi Taka (৳), the date and time of each transaction, and transaction reference numbers. We do not store full payment account credentials (e.g., full bKash PIN or bank login passwords) on our servers — payment authentication is handled by your payment provider directly.

Usage & Behavioural Data

When you use the jililove platform, we automatically collect technical and behavioural data including your IP address, device type and operating system, browser type and version, session start and end times, pages and game categories visited, bets placed (game title, stake, outcome, timestamp), and interactions with bonus offers and promotional materials. This data is used to personalise your experience, to improve platform performance, and to detect unusual or potentially fraudulent activity.

Communications Data

If you contact jililove via live chat, email, or our support ticket system, we retain records of that correspondence — including the content of messages and any attachments — for quality assurance, dispute resolution, and training purposes. We do not record telephone calls as jililove does not operate a telephone support line.

jililove uses the personal data we collect for the following specific purposes. In each case, we rely on one or more lawful bases for processing — either the performance of our contract with you, our legitimate business interests, compliance with legal obligations, or (where applicable) your explicit consent.

• Account management and authentication. We use your registration data to create, maintain, and secure your jililove account, to verify your identity at login, and to process any account changes you request — such as password resets or contact detail updates.
• Payment processing. We use your financial data to process deposits and withdrawals in Bangladeshi Taka (৳) through your chosen payment method (bKash, Nagad, Rocket, Upay, or linked bank), to match incoming payments to your account, and to maintain accurate transaction records.
• Age and identity verification (KYC). We use your identity documents to confirm that you are aged 18 or above and to verify that your account details match your legal identity. This is a mandatory process we cannot waive.
• Fraud prevention and security monitoring. We analyse usage and behavioural data — including IP addresses, device fingerprints, and betting patterns — to detect and prevent fraudulent activity, account takeovers, bonus abuse, money laundering, and other prohibited conduct.
• Platform personalisation. We use your game history and preference data to surface relevant game recommendations, tailor promotional offers, and show cricket betting markets or slot categories that match your established interests.
• Customer support. We use your contact and communications data to respond to support queries, investigate disputes, and provide assistance in English to Bangladesh players around the clock.
• Marketing communications. With your consent, we may send you promotional emails or in-platform notifications about new game launches, bonus offers, BPL and IPL betting promotions, and seasonal campaigns. You may withdraw your marketing consent at any time by contacting support@jililove or by adjusting your notification preferences in your account settings.
• Legal and regulatory compliance. We process and retain certain data to comply with our anti-money laundering (AML) obligations, to respond to lawful requests from competent authorities, and to resolve legal disputes.

jililove does not sell, rent, or trade your personal data to third parties for their own marketing or commercial purposes. We share your data only in the limited circumstances set out below, and only to the minimum extent necessary for the stated purpose.

Service Providers and Technology Partners

We share data with carefully selected third-party service providers who process personal data on our behalf under strict contractual data processing agreements. These include our payment gateway partners (such as the operators of bKash, Nagad, Rocket, and Upay integrations) who process transaction data; our game content providers (including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi) who may receive anonymised session data to power their gaming engines; our cloud infrastructure and hosting partners who store platform data in secure data centres; and our KYC verification technology provider who processes identity document scans during the onboarding process.

Fraud Prevention and AML Networks

Where required to prevent fraud, detect money laundering, or protect the integrity of the platform, jililove may share relevant account and transaction data with fraud-detection services and industry-shared exclusion databases. Data shared in this context is limited to what is strictly necessary and is processed under appropriate confidentiality obligations.

Legal and Regulatory Disclosure

jililove will disclose personal data to law enforcement agencies, courts, or other public authorities where we are legally required to do so by a valid court order, subpoena, regulatory demand, or other binding legal obligation. Where permitted by law, we will attempt to notify you of such a disclosure before it occurs.

Business Transfers

In the event of a merger, acquisition, asset sale, or other corporate restructuring involving jililove, player data may be transferred to the successor entity as part of the transaction. In such circumstances, we will notify affected players via the email address registered to their account before their data is transferred and becomes subject to a different privacy policy.

jililove uses cookies and similar tracking technologies on its website to ensure the platform functions correctly, to remember your preferences, to measure usage patterns, and to deliver relevant content. This section explains the types of cookies we use, what they do, and how you can manage them.

What Are Cookies?

Cookies are small text files placed on your device by a website you visit. They allow the website to recognise your device across pages and sessions, and to store small amounts of data relevant to your interaction with the site. jililove uses both session cookies (which expire when you close your browser) and persistent cookies (which remain on your device for a defined period).

Categories of Cookies We Use

Managing Your Cookie Preferences

Most modern web browsers allow you to view, block, or delete cookies through the browser's settings menu. Disabling strictly necessary cookies will impair or prevent your ability to log in to jililove and use its core features. Disabling functional or analytics cookies will not prevent you from using the platform, but some personalisation features may not work as expected. Instructions for managing cookies in popular browsers are available from the browser provider's help documentation.

jililove retains personal data only for as long as is necessary to fulfil the purpose for which it was collected, or to meet our legal, regulatory, and dispute-resolution obligations. Once data is no longer needed and no retention obligation applies, it is securely deleted or anonymised.

• Active account data — identity, contact, and KYC data is retained for the full duration of your account's active life on jililove.
• Closed account data — following voluntary or platform-initiated account closure, we retain your identity, KYC, and transaction records for a minimum period of five (5) years from the date of closure. This is required to meet our anti-money laundering record-keeping obligations and to enable dispute resolution.
• Transaction records — individual bet and payment records are retained for a minimum of five (5) years after the transaction date.
• Support communications — live chat transcripts and support email correspondence are retained for two (2) years from the date of the most recent message in the conversation thread.
• Marketing consent records — records of your marketing opt-in and opt-out decisions are retained for the full duration of your account, plus three (3) years after closure, as evidence of consent status.
• Anonymised analytics data — aggregated, anonymised platform analytics (page views, session counts, game popularity metrics) may be retained indefinitely as they do not contain personally identifiable information.

jililove implements a layered set of technical and organisational security measures designed to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure. Our security posture is reviewed and updated regularly to reflect evolving threats and best practices.

Technical Safeguards

• TLS 1.3 encryption is enforced across all connections between your browser and the jililove platform. All data in transit is encrypted end-to-end.
• Data at rest encryption is applied to all databases and file storage systems containing personal and financial data, using AES-256 encryption.
• Access controls limit which members of the jililove team can access personal data, based on a strict need-to-know principle. Privileged access is logged and reviewed.
• Two-factor authentication (2FA) is available on all player accounts and is mandatory for all internal administrative system access.
• Regular penetration testing is conducted by independent security specialists to identify and remediate vulnerabilities before they can be exploited.
• DDoS mitigation and Web Application Firewall (WAF) protection is deployed at the platform perimeter to defend against automated attacks and volumetric threats.

Organisational Safeguards

All jililove staff and contractors with access to personal data receive data protection training as part of their onboarding. Staff are required to adhere to a strict data handling policy and are subject to confidentiality obligations. Access to production systems containing personal data is restricted, logged, and audited on a periodic basis.

Data Breach Response

In the event of a personal data breach that poses a risk to affected players, jililove will notify impacted account holders without undue delay via the email address registered to their account, detailing the nature of the breach, the categories of data affected, and the steps we are taking to contain and remediate the incident.

As a player on jililove, you hold a set of rights over your personal data. These rights are described below. To exercise any of these rights, contact our support team at support@jililove with a clear description of your request. We will respond within 30 days of receipt.

Please note that exercising certain rights — particularly the right to erasure or the right to restrict processing — may affect our ability to continue providing services to you. For example, if we cannot retain the minimum KYC data required for AML compliance, we may be obliged to close your account. We will always explain any such implications before processing your request.

jililove reserves the right to update or amend this Privacy Policy at any time. When we make material changes, we will post the revised policy on this page with an updated "Last Revised" date and, where the changes are significant, notify registered players via the email address on their account. Your continued use of jililove following the posting of a revised Privacy Policy constitutes your acceptance of the updated terms.

We recommend that you review this page periodically — particularly before making a deposit or claiming a promotional offer — to ensure you are comfortable with our current data practices.

Contact Our Privacy Team

If you have any questions, concerns, or requests regarding this Privacy Policy or the personal data jililove holds about you, please contact our support team in English at the address below. All privacy-related enquiries are handled by our dedicated data protection contact, who will respond within 30 calendar days.

Email: support@jililove
Response language: English
Response time: Within 30 calendar days
Hours: 24 hours a day, 7 days a week